FAQs

Frequently Asked Questions

What is the difference between a splash and a spray?

There is absolutely no difference in the fragrance. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.

What is a tester?

Why do some men wear Cologne, and others prefer to wear After Shave?

After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin, but cools the skin as well and relieves razor burn.

Do you ship to APO/FPO?

Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes may be collected at the time of delivery.

Are the products genuine brands?

All our products are original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knock-offs.

What is the difference between EDP and EDT?

The differences are simply a matter of the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Actually, Eau de Toilette and Eau de Cologne are generally interchangeable.

How long will it take to get my item?

Your shipping time will solely depend upon the shipping method you choose, that is whether your choice is first class, priority, international etc. You can find the relevant shipping time at the checkout of your purchase.  

What is my order status?

For your convenience, we will automatically send you updates regarding the status of your order via e-mail, including a shipping update with the tracking number once your order is shipped. You can track the status of your order online at perfumegalaxy.net by logging into 'My Account' which is found at the top right of the home page. Click ‘Track My Order’ and enter your e-mail address and order confirmation number, then click ‘Track’. A detailed order information page will be displayed where you can view your order’s current status.

How do I pay for my purchase?

We accept Debit and Credit Visa, Mastercard, American Express, Discover, Paypal or Google Checkout.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Avoid using abbreviations unless that is how your information appears on your statement.

The amount of your order is held on your debit card and the debit card owner does not have access to these funds until the hold is taken off. Holds usually last 3 – 5 business days and may vary with your financial institution.

How can I return an item?

Please refer to the ‘Return Policy’ tab located at the bottom of the home page for detailed information on returns.

What if my merchandise arrives damaged or defective?

If your merchandise arrives damaged or defective, please contact our customer service department within two business days. Please keep all packaging materials and merchandise in the original box for USPS inspection.